Privacy Policy

North American Casualty Co.® Website Privacy Statement

North American Casualty Co. believes that privacy is important to the success and use of the Internet. This Policy establishes North American Casualty Co.’s Privacy Statement for www.nacasualty.com. This policy may change occasionally based on alterations made to the features and applications of the site. Therefore, please review the policy periodically.

How is information collected, used, and disclosed?
We do not collect personal information, including your e-mail address, unless we first ask you for it. On some of our pages, we may request that you voluntarily supply us with information, so that we may enhance the site’s value to you, in order to provide you with information or services online, or in order that we might follow up with you after your visit. Providing information is based solely on your discretion.

If you have voluntarily provided information, you consented to the collection and use of your personally identifiable information as described in this Privacy Statement. In some circumstances, North American Casualty Co. may share information you voluntarily provide us with trustworthy business partners. This may include your personally identifiable information being transferred to and processed in other countries outside of the European Union whose laws governing data protection may be less stringent than the laws in your country. We do not sell or rent personal information collected through this site to anyone. Also, North American Casualty Co. may provide aggregate statistics about visitors to our sites, such as volume, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifiable information.

North American Casualty Co. may also disclose information in special cases when we have a good faith belief that such action is necessary under the following circumstances:

  • Conform to legal requirements or comply with legal process;

  • Protect and defend our rights or property;

  • Enforce the standard website terms and conditions of use;

  • Act to protect the interests of our users or others.

What are cookies and how are they used?
Some areas of the North American Casualty Co. site, like many other commercial websites, may utilize a standard technology called “cookies” to collect information about how our site is used. Cookies were designed to help a website operator determine that a particular user had visited the site previously and thus save and remember any preferences that may have been set while the user was browsing the site. Cookies are small strings of text that websites can send to your browser. Cookies cannot retrieve any other data from your hard drive or obtain your e-mail address. If you are simply browsing an North American Casualty Company informational site, a cookie may be used to identify your browser as one that has visited the site before.

We may also make use of memory-based cookies in support of authenticating the user of certain North American Casualty Co. web applications. Although you have the ability to modify your browser to either accept all cookies, notify you when a cookie is sent, or reject all cookies, it may not be possible to utilize North American Casualty Company services that require registration if you reject cookies.

What are your choices regarding collection, use, and distribution of your information?
If you have voluntarily provided information, you consented to the collection and use of your personally identifiable information as described in this Privacy Statement. If, in connection with your use of a particular service, we ask to use your data in a way not described in this Privacy Statement and you do not wish to permit that use, you can choose not to use the particular service. If you have voluntarily provided personally identifiable information, we may, from time to time, send you mail or e-mail regarding products and services. If you do not want to receive such offers and mailings, you can easily indicate that by informing an North American Casualty Co. customer service account manager or sales representative.

How can you correct, access, and update your information?
The EU GDPR (General Data Protection Regulation) affords residents of the European Union certain rights regarding their personally identifiable information. These rights include updating, modifying, deleting, or obtaining a copy of the personal information that we hold on you; or restricting or stopping us from using any of the personally identifiable information which we hold about you. In case you change your mind or some personally identifiable information changes (such as your zip code or e-mail address), we will try to provide a way to correct, update, or remove the personally identifiable information you give us. You may obtain and edit your personally identifiable information at any time by contacting your North American Casualty Co. customer service account manager or sales representative.

How do we protect your information?
We exercise great care to protect your personally identifiable information. This includes, among other things, using industry standard techniques such as firewalls, encryption, intrusion detection and site monitoring. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best effort to ensure its security on our servers.

Internally, we will restrict access to your personally identifiable information to employees who need access to the information in order to do their jobs. These employees are limited in number, and are committed to our privacy policies.

If you are using the North American Casualty Co. site for customer or producer functionality and therefore have chosen or been assigned a password, we recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also remember to sign out of the registered site and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if others have access to your computer.

North American Casualty Co. sites may contain links to other sites, including those of our business partners. While we seek to link only to sites that share our high standards and respect for privacy, we are not responsible for the privacy practices employed by other sites.

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to webmaster@auw.com.

North American Casualty Co.® Privacy Notice – California

North American Casualty Co. its affiliates, subsidiaries and partners (collectively “NAC”) or (“we”, “us” and “our”) provide insurance solutions to various insureds, including individuals and companies. In this notice, we explain how we gather, use, share, and protect your data. We are providing this notice in accordance with the California Consumer Privacy Act of 2018 as amended (the “CCPA”) and any terms defined in the CCPA have the same meaning where used in this California Privacy Policy, and applies to you if you are a California resident and you receive services from us including insurance, or visit our website

Definitions Specific to this Policy
The CCPA includes definitions for terms specific to this California Privacy Policy that do not apply to our general Privacy Policy including the following terms:

“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include publicly available information obtained from government records; deidentified or aggregated consumer information that cannot be reconstructed to identify you; any information covered under the Gramm-Leach-Bliley Act or the California Financial Information Privacy Act, activities covered by the Fair Credit Reporting Act, or protected health information as defined under the Health Insurance Portability and Accountability Act.

“Sale” or “sell” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration.

“Service Provider” means a sole proprietorship, partnership, limited liability company, corporation, association, or other legal entity that is organized or operated for the profit or financial benefit of its shareholders or other owners, that processes information on behalf of a business and to which the business discloses a consumer’s Personal Information for a business purpose pursuant to a written contract.

“Third Party” means a person or entity who is not a business that collects Personal Information from consumers, as defined in the CCPA, and to whom the business discloses a consumer’s Personal Information for a business purpose pursuant to a written contract.

What Personal Data Do We Collect?
The types of personal data we gather and share depends on your relationship with us. For example, we may gather different data if you are a claimant reporting an injury than if you want a quote for insurance. The data we gather can include your Social Security Number, income, and medical information related to your injury. It may also include data gathered as we provide services to you, when you apply for such services, or resulting from other contacts with you. It may also include:

  • Identifiers, including a real name, alias, address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security Number, tax identification number, driver’s license number, or other similar identifiers.

  • Personal data, such as your name, signature, Social Security Number, physical characteristics or description, address, telephone number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, financial data, medical data, or health insurance data.

  • Protected classification characteristics described in California Civil Code § 1798.80(e), including age, race, color, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, or veteran or military status.

  • Commercial data, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories and tendencies.

  • Professional or employment related data, including current or past job history (for employment purposes).

  • Risk data, including data about your driving and/or accident history; this may include data from consumer reporting agencies, such as your motor vehicle records, and loss history data, health data, or criminal convictions.

  • Claims data, including data about your previous and current claims, which may include data regarding your health, criminal convictions, third party reports, or other personal data.

  • Payroll data, including rates of pay, wages paid, subject or taxable wages, taxes withheld, payroll deductions and payroll classification.

We may have collected Personal Information in any of the above categories in the past twelve (12) months. The categories and examples provided above are those defined in the CCPA but does not mean that all examples of that category of Personal Information were in fact collected but reflects our good faith belief to the best of our knowledge that some of that information may have been collected about consumers.

Information Collection
You have the right to request certain information regarding the Personal Information we have collected about you in the preceding 12 months. You may make such a request up to twice in a 12-month span. Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request or when there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you following the submission of your request if this is the case.

How do you gather my data?
We gather your personal data directly from you. For example, you provide us with data when you ask about or buy insurance or file a claim; pay your statement; visit our websites, call us, or visit our offices.

We also gather your personal data from other people. For example your insurance agent or broker; your employer, association, or business (if you are insured through them); our affiliates or other insurance companies about your transactions with them; consumer reporting agencies, Motor Vehicle Departments and inspection services, to gather your credit history, driving record, claims history, payroll history or value and condition of your property; other public directories and sources; third parties, including other insurers, brokers and insurance support organizations who you have communicated with about your policy or claim, anti-fraud databases, sanctions lists, court judgments and other databases, government agencies, or in the event of a claim, third parties including other parties to the claim, witnesses, experts, loss adjusters, and claim handlers and other third parties to provide your data.

How Do We Use Your Personal Data?
NAC uses your data to provide you our products and services and as otherwise provided in this Notice. We may use your data and the data of our former insureds for our business purposes. Our business purposes include:

Business Purpose:

Market, sell and provide insurance.

  • Calculating your premium

  • Determining your eligibility for a quote

  • Confirming your identity and servicing your policy

Data Categories:

  • Identifiers

  • Personal data

  • Protected classification characteristics

  • Commercial data

  • Professional or employment related data

  • Risk data

  • Claims data

  • Payroll data

Manage your claim. This includes, for example:

  • Conducting claims investigations

  • Conducting medical examinations

  • Conducting inspections and appraisals

  • Providing roadside assistance

  • Providing rental car replacement or repairs

Data Categories:

  • Identifiers

  • Personal data

  • Protected classification characteristics

  • Commercial data

  • Professional or employment related data

  • Risk data

  • Claims data

  • Payroll data

Day-to-Day Business and Insurance Operations. This includes, for example:

  • Creating, maintaining, customizing and securing accounts

  • Supporting day-to-day business, insurance and payroll related functions

  • Doing research for technology development

  • Marketing and creating products and services

  • Conducting audits related to a current contact with a consumer or other transactions

  • As described at or before the point of gathering personal data or with your authorization

Data Categories:

  • Identifiers

  • Personal data

  • Protected classification characteristics

  • Commercial data

  • Professional or employment related data

  • Risk data

  • Claims data

  • Payroll data

Regulatory and Legal Requirements. This includes, for example:

  • Monitoring controls and access rights management

  • Evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of NAC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by NAC is among the assets transferred

  • Exercising and defending NAC’s legal rights and positions

  • Meeting NAC’s contractual obligations

  • Responding to law enforcement requests and as required by applicable law, court order, or governmental regulations

  • As otherwise permitted or required by law

Data Categories:

  • Identifiers

  • Personal data

  • Protected classification characteristics

  • Commercial data

  • Professional or employment related data

  • Risk data

  • Claims data

  • Payroll data

Improve Your Customer Experience and Our Products. This includes, for example:

  • Improving your customer experience and our products and services

  • Providing, supporting, personalizing and developing our website, products and services

  • Creating and offering new products and services

Data Categories:

  • Identifiers

  • Personal data

  • Protected classification characteristics

  • Commercial data

  • Professional or employment related data

  • Risk data

  • Claims data

  • Payroll data

Analytics to identify, understand and manage our risks and products. This includes, for example:

  • Conducting analytics to better identify, understand and manage risk and our products

Data Categories:

  • Identifiers

  • Personal data

  • Protected classification characteristics

  • Commercial data

  • Professional or employment related data

  • Risk data

  • Claims data

  • Payroll data

Customer service and technical support. This includes, for example:

  • Answering questions and providing notifications

  • Providing customer and technical support

Data Categories:

  • Identifiers

  • Personal data

  • Protected classification characteristics

  • Commercial data

  • Professional or employment related data

  • Risk data

  • Claims data

  • Payroll data

Do We Share Your Personal Data?
NAC does not sell your personal data as defined by California law.

NAC may share personal data with affiliated and non-affiliated third parties, including:

  • NAC affiliates;

  • Service Providers (such as auto repair facilities, towing companies, property inspectors, and independent adjusters);

  • Insurance support organizations;

  • Brokers and agents;

  • Public entities (e.g. regulatory, quasi-regulatory, tax or other authorities, law enforcement agencies, courts, arbitrational bodies, and fraud prevention agencies);

  • Consumer reporting agencies;

  • Advisors including law firms, accountants, auditors, and tax advisors;

  • Insurers, re-insurers, policy holders, and claimants;

  • Group policyholders (for reporting claims data or an audit);

  • Service providers and affiliates for actuarial or research studies; and

  • As permitted or required by law

Financial Incentives and Non-Discrimination
We will not discriminate against you if you exercise any of the rights provided by the CCPA set forth in this California Privacy Policy. Please note that a legitimate denial of a request for information, deletion, or to opt-out is not discriminatory, nor is charging a fee for excessive or repetitive consumer requests as permitted by the CCPA.

Deletion of Your Personal Information
You have the right to request that we delete certain Personal Information that we have collected. Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you following submission of your request if this is the case.

Right to Opt-Out
NAC does not sell your personal data as defined by California law, so there is no reason to request that we not sell your “Personal Information”.

What Rights Do I Have to Learn More About My Personal Data?
You may have rights under California laws to learn more about our privacy practices. For example, you may have the right to request a copy of certain information about you to review its completeness and accuracy. You must make this request in writing by contacting us as indicated below.

Authorized Agents
You may designate an authorized agent to exercise your rights under the CCPA on your behalf.

Pursuant to the CCPA:

  • Only a business entity or natural person registered with the California Secretary of State may act as an authorized agent.

  • You must provide the authorized agent written permission to exercise your rights under the CCPA on your behalf.

  • We may deny a request from an authorized agent on your behalf if the authorized agent does not submit proof that he, she, or it has been authorized by you to act on your behalf if we request such proof, as permitted by the CCPA.

  • Even if you use an authorized agent to exercise your rights under the CCPA on your behalf, pursuant to the CCPA we may still require that you verify your own identity directly to us. This provision does not apply if you have provided with a power of attorney under California Probate Code sections 4000 to 4465.

Additional California Privacy Rights
California Civil Code Section § 1798.83 permits users of our web site that are California residents to request certain information regarding our disclosure of personal information to other parties for their direct marketing purposes. To make such a request, please send an email to privacy@auw.com with the subject “Privacy Request”.

Changes to Our California Privacy Policy
We reserve the right to amend this California Privacy Policy at our discretion and at any time. When we make changes to this California Privacy Policy, we will post an updated notice on our website with the effective date.

How to submit a California Rights Request
If you are a California resident, you may make one of the following requests, in writing, by contacting us (see How to Contact Us below):

  • Right to Know

  • Right to Request Deletion of your Personal Information

  • Right to Opt-Out of Sale of Personal Information

  • Right to Non-Discrimination

Please include the following information in your request to us:

  • Name

  • Address

  • Email address

  • Details on the type of request you are making

  • Your relationship to us

In order to protect your information, we will confirm your identity before responding to any request. We will ask you at least one question, and you must reply by email with the correct answer for each question based on your previous interaction with us. If we still cannot verify your identity as is required by the CCPA, we will let you know and may ask additional questions. Otherwise, we will acknowledge your request and contact you later with our full response.

How to Contact Us:
You can submit requests in writing or seek additional information by contacting us using the information below:

Call: (877) 234-4420

Email: privacy@auw.com

Mail: North American Casualty Co. 10805 Old Mill Road Omaha, Nebraska 68154 Attn: General Counsel

Effective Date: January 1, 2020

©2022 North American Casualty Co.®